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Earn $1 cash point for every purchase of HKD $100

10+ years Frozen Pet foods Experience

Free Shipping with purchase over HKD$400

Terms and Conditions

General Terms and Conditions

1. Services

1.1 We are Pawfecto.hk (collectively "we", the "Company" or "Pawfecto") and we own and operate the site. Our site facilitates a convenient way to shop online and to enjoy watching entertainment content round-the-clock over the Internet, including by using our applications or software (“services”).

1.2 We reserve all rights to change these terms and conditions at any time and from time to time without notice. The modified terms and conditions will become effective from the date of publication. Your continued use of our website and our services will be considered as your acceptance of the latest version of these terms and conditions.

1.3 Definitions of terms used in these terms and conditions:

1.3.1 "We" refers to Pawfecto.hk.

1.3.2 "You" refers to individuals to whom we provide services or individuals who receive goods from us and are required to make payments for the goods we deliver.

1.3.3 "Content" refers to all text, graphics, logos, icons, images, photographs, images with motion, or sound, and the combination thereof, and the graphics, sound effects, computer programs, and other materials selected, displayed, or used on our website or related to our website.

1.3.4 "Goods" refers to the goods or services that you order through our website and will make payments for.

1.3.5 "Intellectual Property Rights" refers to any and all patents, trademarks, domain name rights, design rights, copyright, and database rights (whether registered and applications for registration for any of the above or rights to make such applications), confidential information rights, and all other similar or corresponding rights existing now or in the future anywhere in the world.

1.3.6 "Service" has the meaning given in clause 1.1.

1.3.7 "Supplier" refers to the supplier of the goods that you order through our website.

1.3.8 "Website" refers to our website (pawfecto.hk) and any related websites connected to it.

1.3.9 "User Content" has the meaning given in clause 11.1.

2. Registration

2.1 You must register with us when using the service or making an order. By registering, you declare (and we may rely on such declaration) that you are 18 years old or above and have the capacity to enter into a legally binding contract.

2.2 You declare to all suppliers of goods provided through our website and to us that any orders you place through our website will be within your capacity to contract.

2.3 As part of using our service, you agree to:

2.3.1 Provide true, accurate, current, and complete information about yourself when filling out the registration form; and

2.3.2 Maintain and promptly update your registration data to ensure that it remains true, accurate, current, and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your registration.

3. Ordering

3.1 When you place an order, you are purchasing the specified goods at the price indicated for those goods. Once submitted, orders cannot be canceled, even if we have not yet accepted or have refused your order.

3.2 We will confirm the receipt of your order via email. This confirmation email will provide:

3.2.1 Details of your order,

3.2.2 Price details charged,

3.2.3 Order tracking information, and

3.2.4 Expected delivery details. This communication will signify our acceptance of your order on behalf of the supplier. You can track the status of your order online.

3.3 Our acceptance of your order will only cover the goods referred to in that confirmation and may not necessarily cover all the goods you ordered. In such cases, your order for the remaining goods will be accepted when we issue further acceptance confirmation.

3.4 The availability of goods is displayed online and is regularly updated by the supplier. However, this should not be relied upon as a precise representation of the availability of the goods you intend to purchase.

3.5 We reserve the right to, at our sole discretion, not accept or cancel orders for any reason, including but not limited to:

3.5.1 Insufficient stock of the goods you ordered,

3.5.2 Inability to arrange delivery to your location, or

3.5.3 Errors in the pricing of one or more items in your order due to human error, computer error, or incorrect pricing information provided by the supplier.

3.6 If we cancel your order, we will notify you by email and will refund any amount deducted from your credit card by us within thirty (30) days of your order, regardless. You accept that we shall not be liable for any dissatisfaction on your part.

3.7 For customers who have already made payment but request the cancellation of an order before delivery, the following charges will apply:

  • Orders paid via bank transfer/FPS/SF Express cash on delivery: A deduction of 2% or $20, whichever is higher.
  • Orders paid via PayPal: A deduction of 4% or $20, whichever is higher.
  • Orders paid via credit card: A deduction of 8% or $30, whichever is higher.
  • Orders paid via AlipayHK/PayMe/WeChat Pay/other payment methods not mentioned above: A deduction of 2% or $20, whichever is higher.

3.8 For orders that have been shipped but customers request cancellation and refund, an administrative fee of $100 will be deducted from each order refund.

4. Price and Payment

4.1 We will make all reasonable commercial efforts to display accurate and up-to-date prices on our website. However, since prices for various items for sale are typically updated by the supplier, we cannot list the exact price at the time we accept your order.

4.2 If the price of goods is higher at the time we intend to accept your order than when you placed the order, we will either:

4.2.1 Cancel your order, or

4.2.2 Contact you to inquire if you are willing to pay the higher price or cancel your order.

4.3 If we cancel an order and you have already made any payment, we will refund you. You agree and accept that we shall not be liable for any dissatisfaction on your part.

4.4 When you make an order with a credit card, you authorise us to charge your specified credit card for the amount of the goods at the time we accept your order. Ownership of the goods will not be transferred to you until payment has been received.

4.5 We use third-party payment services for online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and retained by us and the payment service provider, subject to their terms and conditions. You agree and accept that you are solely responsible for any loss you may incur during credit card transactions and we shall not be liable for any loss in any circumstances.

5. Delivery

5.1 We only deliver within specific areas of Hong Kong from Monday to Sunday, except during public holidays and when Typhoon Signal No. 8 or above or a black rainstorm warning is in effect. We do not deliver to certain remote areas, outlying islands, or buildings without elevator facilities. We reserve the right to decide whether to refuse delivery. You agree and accept that you will collect the ordered goods from our logistics center, and under no circumstances will we accept order cancellations or provide refunds.

5.2 We will deliver the goods you ordered to the delivery address you provided through our staff or a third-party supplier. When you confirm receipt of the goods, you agree to present a photo identification. Upon delivery to your provided address, the goods are considered delivered and received by you. If you fail to receive the goods for any reason, you agree and accept that we may choose to charge you additional fees or cancel your order without a refund or compensation.

5.3 Unless otherwise specified, we will make all reasonable commercial efforts to deliver the goods within seven (7) working days from accepting your order.

5.4 We may make one or multiple deliveries. Any time or date specified for the delivery or time required for delivery of the goods is an estimate only. If we fail to meet any specified delivery or delivery date or time, we will notify you of the progress of your order. You agree and accept that we will not accept order cancellations or provide refunds in any circumstances.

5.5 Once the goods you purchased have been delivered to you, you will become the owner of the goods. You will bear the risk of holding the goods yourself once the goods have been delivered to you, and we will not be responsible for their loss or damage.

5.6 Unless otherwise specified, free delivery will be provided for orders exceeding HK$400 (no frozen goods included) or HK$500 (including frozen goods). For orders below HK$400 (no frozen goods included) or HK$500 (including frozen goods), you will be responsible for the delivery fee or pick up the goods at our designated pick-up point within the specified period.

6. Returns or Exchanges

6.1 Returns or exchanges of goods will not be accepted unless otherwise specified.

6.2 If you have received defective, faulty, or damaged goods (not due to your error), or if the goods received do not match your order, or if the quantity delivered is incorrect, you may request a return or exchange within seven (7) days of the delivery date, provided that:

6.2.1 The return or exchange policy applies,

6.2.2 The goods are unused and in their original condition for sale, including all parts and accessories provided with the goods, such as manuals, certificates, labels, marks, consumables, bags, and boxes;

6.2.3 The packaging of the goods must be in the condition it was delivered to you; and

6.2.4 You must return the goods to our specified location and bear the cost of transportation and handling incurred in the return process.

6.3 You agree and accept that the acceptance of returns for exchange is subject to the availability of stock.

6.4 We reserve the right to modify these terms and conditions at any time without notice, and in case of any dispute, we reserve the final decision-making authority.

7. Disclaimer and Limitation of Liability

7.1 We do not declare or guarantee that access to our website (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable, or free from errors.

7.2 We do not represent or warrant to you that our website or any content therein is accurate, complete, or reliable.

7.3 We do not declare or guarantee:

7.3.1 That any services (whether provided by us or not) will be provided with due care and skill; or

7.3.2 That any goods (whether provided by us or not) will be of merchantable quality or fit for any purpose (even if you have notified us of that purpose).

7.4 You agree that no data transmission over the internet can be guaranteed as entirely secure. While we strive to protect such data, we do not and cannot guarantee the security of any data you transmit to us. You transmit such data at your own risk.

7.5 To the extent permitted by law, we exclude all liability to you for any loss or damage (whether in contract, tort including negligence, or otherwise) incurred or suffered by you in connection with our website or any related technical issues, facts, text, or printing errors; failure to provide access to our website (or any part thereof), goods, or services; any delay in providing, or failure to provide or make available, goods or services; goods not of merchantable quality or fit for their intended purpose; or any false statement regarding our website, goods, or services.

7.6 Except as provided by law:

7.6.1 We will not be liable to you for any indirect or consequential loss, damage, or expense, including loss of profits, business, or reputation arising out of any problem you notify to us; and

7.6.2 We shall have no liability to pay any money to you by way of compensation unless otherwise specified in these terms and conditions.

7.7 You must comply with and abide by all applicable regulations and laws, including obtaining all necessary customs, import, or other permits required for the purchase of goods from our website. We make no representations or accept any responsibility for the export or import of the goods you purchase.

7.8 You agree that these limitations are reasonable given the nature of our website, especially as each purchase made through our website constitutes a separate contract with the supplier.

7.9 The above exclusions do not affect any statutory rights which are not capable of being excluded. However, in such cases, our liability (if any) will be limited to resupplying the goods or services to you.

7.10 Each of the above exclusions or limitations shall be construed as a separate and severable provision of these terms and conditions.

8. Warranty

8.1 You represent, warrant, and covenant that you will not:

8.1.1 Use our website for any fraudulent or unlawful purpose;

8.1.2 Defame, abuse, harass, stalk, threaten, or otherwise infringe upon the rights of others, including but not limited to rights of privacy or publicity;

8.1.3 Interfere with or disrupt our website, or servers or networks used by our website, or disobey any requirements, procedures, policies, or regulations of networks connected to our website;

8.1.4 Transmit or otherwise make available any harmful or invasive computer code, including viruses, worms, Trojans, or other code that is intended to damage, interfere with, or monitor the use of any hardware, software, or equipment;

8.1.5 Reproduce, copy, sell, resell, or exploit for any commercial purposes any part of our website (including applications or software) or its use or access;

8.1.6 Modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discern or derive the source code or structure of any portion of our website;

8.1.7 Create or replicate any part of the website without our prior written consent; and

8.1.8 In any organised manner, download and store content, user content, or any website content to create a database.

9. Content

9.1 All intellectual property rights in and to the content are owned, controlled, or licensed by us. Except as provided in section 9.2, these terms and conditions do not grant you any rights or interests in the content, and we reserve all other rights.

9.2 Subject to these terms and conditions, you may use the content for your personal use only.

9.3 Unless you have obtained our express written consent or have been granted such rights by applicable law, you may not:

9.3.1 Use the content for any commercial or other non-personal purposes;

9.3.2 Reproduce the content or transmit the content to any other device or to any other person;

9.3.3 Republish, distribute, publicly communicate, modify, reformat, create derivative works from, display, or otherwise use the content.

9.4 You acknowledge and agree that we will make reasonable commercial efforts to ensure the accuracy of the content, but we do not guarantee or represent (expressly or impliedly, statutory or otherwise) the accuracy, quality, completeness, or suitability of the content for any purpose. We also do not accept any responsibility for advertisements placed on our website. Placement of such advertisements does not constitute an endorsement or recommendation by us of the products offered by advertisers. We shall not be liable for any loss incurred by you as a result of your reliance on the accuracy of the information contained on our website.

9.5 We will make all reasonable commercial efforts to ensure the accuracy of the content, but we do not guarantee or represent (express or implied, statutory or otherwise) the accuracy, quality, or completeness of the content, nor its suitability for any purpose, and we will not be responsible for it. You also agree that advertisers are solely responsible for the advertising content displayed on our website. Placing such advertisements does not constitute our endorsement or approval of the advertiser's products, and each advertiser is fully responsible for any statements made in their advertisements. We will not be liable for any losses incurred by you due to reliance on the accuracy of the information provided on our website.

10. User-Generated Content

10.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos, or other materials) ("User Content") on our website, you grant us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable, royalty-free license to reproduce, distribute, publicly communicate, publicly perform, modify, create derivative works from, display, and otherwise use such User Content in connection with our website (including but not limited to promoting and redistributing part or all of the website in any media formats and through any media channels). Without limitation, the rights that you grant to us under this section 10.1 include the right for us to grant each website user a sub-license to use the User Content in accordance with the functionality of the website. You hereby waive and agree not to assert any moral rights (including the right to be identified as the author) in respect of any User Content submitted by you to us, whether such rights exist now or at any time in the future in any part of the world.

10.2 You represent, warrant, and covenant that:

10.2.1 You have the legal right and power to grant the license set out in section 10.1;

10.2.2 You are the owner of the User Content and/or have all necessary rights, consents, permissions, and licenses to grant us the license set out in section 10.1;

10.2.3 The exercise of the rights granted by you under section 10.1 does not and will not infringe any intellectual property or other rights of any third party;

10.2.4 If User Content identifies any individual, whether by name, picture, or otherwise, you have obtained all necessary consents and permissions from that individual to enable us to use the User Content in accordance with the license set out in section 10.1;

10.2.5 The User Content does not include any material that is unlawful, defamatory, obscene, offensive, hateful, likely to incite violence or hatred, harmful to individuals, or otherwise inappropriate for display on the website; and

10.2.6 Upon our request, you will provide us with written copies of any consents, permissions, and licenses required under this section 10.2.

11. Indemnification

You agree to indemnify us and all our directors, employees, and contractors for any claims, losses, damages, costs, expenses (including legal expenses), or other liabilities arising from your breach of any covenant, warranty, representation, or agreement in this document, and to hold us harmless.

12. Linked Websites

Several links (including hyperlinks) on our website will direct you away from our website. These links are provided for your convenience, and the inclusion of any links does not imply our endorsement or approval of the linked websites, their operators, or their content. We are not responsible for any content outside of our website.

13. Termination

13.1 If you breach any terms and conditions, we may terminate your access to our website or registration immediately.

13.2 Any rights accrued by either party as of the termination date will remain enforceable after termination.

14. Intellectual Property

14.1 We own, control, or license all intellectual property rights in and to all content, user content, designs, text, images, and other materials on our website. Unauthorized use is strictly prohibited.

14.2 All trademarks, product names, and company names or logos on our website are our property or the property of their respective owners. Use of such trademarks, designs, product names, company names, logos, or titles without approval may constitute an infringement of the rights of the owners.

15. General

15.1 Any statements and warranties made in these terms and conditions, whether made through our website to us or to suppliers of goods, are intended to confer rights and benefits on all such suppliers, and each of them may rely on and enforce such statements and warranties made by you.

15.2 We reserve the right to modify the content of the website (including services we provide) and these terms and conditions at any time without notice. Any changes will be posted on the website, and your continued use of our website after any such changes will constitute your agreement to be bound by the amended terms and conditions. This right includes the ability to change any document that forms part of these terms and conditions.

15.3 We have made every effort to clarify whether the prices of goods provided on our website include any relevant taxes or duties. If the pricing is not clear in any circumstance, you should be aware that you may be responsible for taxes or duties (such as value-added tax) imposed by suppliers or regulations in addition to the price before placing an order.

15.4 We take privacy issues seriously. Our privacy policy covers any data you provide to us. By using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by our privacy policy terms.

15.5 We reserve the right to deny users access to our website or any part thereof in our sole discretion, without notice, and to refuse to provide our services to any user who violates these terms and conditions.

15.6 We shall not be responsible for any breach of these terms and conditions or for any event or circumstances beyond our reasonable control that prevents or delays the provision of our services through the website.

15.7 If any provision of these terms and conditions is held by a court of competent jurisdiction to be invalid or unenforceable, it shall not affect the validity or enforceability of any other provision of these terms and conditions, and the invalid provision shall be deemed severed from these terms and conditions.

15.8 We may assign these terms and conditions or delegate any of our obligations under these terms and conditions to any third party, including group companies, to provide services to you.

15.9 Without our prior written consent, you may not transfer or otherwise deal with all or any of your rights and obligations under these terms and conditions.

15.10 These terms and conditions constitute the entire agreement and understanding of the parties concerning the subject matter of these terms and conditions, and supersede all prior oral or written agreements, understandings, or arrangements regarding the subject matter of these terms and conditions.

15.11 These terms and conditions are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

16. Promotion Code Terms and Conditions

16.1 Promotion codes or coupons provided by us are applicable only for one-time purchases through our website and are subject to terms and conditions.

16.2 Promotion codes or coupons are non-refundable and cannot be exchanged for cash. Any remaining unused amount will be forfeited.

16.3 We reserve the right to terminate or change the above promotions. In case of any dispute, our decision shall be final and conclusive. These terms and conditions are part of the general terms and conditions.

If there is any conflict or discrepancy between the Chinese and English versions of these terms, the Chinese version shall prevail.

These terms and conditions are part of the general terms and conditions.

Last Updated: September 20, 2023.